Customer Service Representative
Ankeny, IA Ankeny, IA Temporary Temporary $17 an hour $17 an hour 16 hours ago 16 hours ago 16 hours ago Are you a Customer Service Representative looking to join one of the top companies in the Gases and engineering industry? Are you looking to further your career and grow? Do you have experience with answering incoming calls and working with customers to resolve questions, give directions, and fix potential problems? If you answered yes to those three questions, then apply today! Acara Solutions is seeking highly qualified candidates to work ONSITE with our customers in Ankeny, IA.
Interested? Here's what you'd do:
Answer inbound phone calls from internal and external customers.
Process customer's payments Make credit release decisions following procedures.
Refer customer disputes to field personnel for final resolution.
Make payment arrangements on delinquent accounts.
Escalate customer disputes and collections situations as necessary.
Assist team in meeting inbound service level standards.
Responsible for the investigation and analysis of credit information while working within established guidelines.
Contact customers regarding delinquent payments and assists in the collection of past due accounts For Outbound Collections:
Credit limit assessments.
Participate or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc) Meet monthly goals set at the beginning of a quarter (reduce DSO, reduce over 30/60/90 buckets, etc) Work a set of accounts each day and note all efforts Have candidates tested for Customer Service Scenarios.
Microsoft Basics, and Basic Typing and include results on submittal.
Here's what you'll get:
Pay:
$14-$17/hr.
Hours:
40 Hours/Week Length:
Temporary (6 Months) Required Skills /
Qualifications:
High School Diploma or GED Minimum of 2 years experience with answering incoming calls and working with customers to resolve questions, give directions, and fix potential problems.
Additional Information:
Upon offer of employment, the individual will be subject to a background check and a drug screen.
Job Type:
Temporary Pay:
$17.
00 per hour Shift:
Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Interested? Here's what you'd do:
Answer inbound phone calls from internal and external customers.
Process customer's payments Make credit release decisions following procedures.
Refer customer disputes to field personnel for final resolution.
Make payment arrangements on delinquent accounts.
Escalate customer disputes and collections situations as necessary.
Assist team in meeting inbound service level standards.
Responsible for the investigation and analysis of credit information while working within established guidelines.
Contact customers regarding delinquent payments and assists in the collection of past due accounts For Outbound Collections:
Credit limit assessments.
Participate or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc) Meet monthly goals set at the beginning of a quarter (reduce DSO, reduce over 30/60/90 buckets, etc) Work a set of accounts each day and note all efforts Have candidates tested for Customer Service Scenarios.
Microsoft Basics, and Basic Typing and include results on submittal.
Here's what you'll get:
Pay:
$14-$17/hr.
Hours:
40 Hours/Week Length:
Temporary (6 Months) Required Skills /
Qualifications:
High School Diploma or GED Minimum of 2 years experience with answering incoming calls and working with customers to resolve questions, give directions, and fix potential problems.
Additional Information:
Upon offer of employment, the individual will be subject to a background check and a drug screen.
Job Type:
Temporary Pay:
$17.
00 per hour Shift:
Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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