Inbound Customer Service Representative
Ankeny, IA Ankeny, IA Contract Contract $16 - $17 an hour $16 - $17 an hour 8 days ago 8 days ago 8 days ago Title:
Inbound Customer Service Representative & Outbound Collector Duration:
6 months contract LOCATION:
2301, S.
E.
Creekview Drive, Ankeny, IA 50021 JOB DESCRIPTION Answer inbound phone calls from internal and external customers Process customers payments Make credit release decisions following procedures Refer customer disputes to field personnel for final resolution Make payment arrangements on delinquent accounts Escalate customer disputes and collections situations as necessary Assist team in meeting inbound service level standard Responsible for the investigation and analysis of credit information while working within established guidelines Contact customers regarding delinquent payments and assists in the collection of past due accounts For Outbound Collections:
Credit limit assessments Participate and/or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc) Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30/60/90 buckets, etc) Job Type:
Contract Salary:
$16.
00 - $17.
00 per hour Experience level:
1 year 2 years Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Office Ability to commute/relocate:
Ankeny, IA 50021:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Inbound Customer Service Representative & Outbound Collector Duration:
6 months contract LOCATION:
2301, S.
E.
Creekview Drive, Ankeny, IA 50021 JOB DESCRIPTION Answer inbound phone calls from internal and external customers Process customers payments Make credit release decisions following procedures Refer customer disputes to field personnel for final resolution Make payment arrangements on delinquent accounts Escalate customer disputes and collections situations as necessary Assist team in meeting inbound service level standard Responsible for the investigation and analysis of credit information while working within established guidelines Contact customers regarding delinquent payments and assists in the collection of past due accounts For Outbound Collections:
Credit limit assessments Participate and/or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc) Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30/60/90 buckets, etc) Job Type:
Contract Salary:
$16.
00 - $17.
00 per hour Experience level:
1 year 2 years Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Office Ability to commute/relocate:
Ankeny, IA 50021:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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