Customer Service Representative - $ 17/Hr.
Ankeny, IA Ankeny, IA Temporary Full-time Contract Temporary Full-time Contract $17 an hour $17 an hour 5 days ago 5 days ago 5 days ago Title:
Customer Service Representative Location:
2301, S.
E.
Creekview Drive, Ankeny, Iowa 50021 Duration:
6 months contract Rate:
$ 17/Hr.
Job Description Answer inbound phone calls from internal and external customers.
Process customers payments Make credit release decisions following procedures.
Refer customer disputes to field personnel for final resolution.
Make payment arrangements on delinquent accounts.
Escalate customer disputes and collections situations as necessary.
Assist team in meeting inbound service level standard.
Responsible for the investigation and analysis of credit information while working within established guidelines Contact customers regarding delinquent payments and assists in the collection of past due accounts For Outbound Collections:
Credit limit assessments Participate and/or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc) Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30/60/90 buckets, etc) Work set # of accounts each day and note all efforts Have candidates tested for Customer Service Scenarios.
Microsoft Basics, and Basic Typing and include results on submittal.
Job Types:
Full-time, Contract, Temporary Salary:
$17.
00 per hour Experience level:
1 year 2 years 3 years Work setting:
In-person Application Question(s):
Experience into Inbound / Outbound calls? Education:
High school or equivalent (Required) Work Location:
In person Job Types:
Full-time, Contract, Temporary.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Service Representative Location:
2301, S.
E.
Creekview Drive, Ankeny, Iowa 50021 Duration:
6 months contract Rate:
$ 17/Hr.
Job Description Answer inbound phone calls from internal and external customers.
Process customers payments Make credit release decisions following procedures.
Refer customer disputes to field personnel for final resolution.
Make payment arrangements on delinquent accounts.
Escalate customer disputes and collections situations as necessary.
Assist team in meeting inbound service level standard.
Responsible for the investigation and analysis of credit information while working within established guidelines Contact customers regarding delinquent payments and assists in the collection of past due accounts For Outbound Collections:
Credit limit assessments Participate and/or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc) Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30/60/90 buckets, etc) Work set # of accounts each day and note all efforts Have candidates tested for Customer Service Scenarios.
Microsoft Basics, and Basic Typing and include results on submittal.
Job Types:
Full-time, Contract, Temporary Salary:
$17.
00 per hour Experience level:
1 year 2 years 3 years Work setting:
In-person Application Question(s):
Experience into Inbound / Outbound calls? Education:
High school or equivalent (Required) Work Location:
In person Job Types:
Full-time, Contract, Temporary.
Estimated Salary: $20 to $28 per hour based on qualifications.
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